Question 1

How do I create my Mondly account?

Accepted Answer

To create a new account follow these stepsOpen the Mondly appTap on your profile (the circle in the top-left corner)Tap 'Sign up'Choose your way of signing up for Mondly

Question 2

How do I sign in / sign out of the app?

Accepted Answer

Sign outOpen the Mondly appTap on your profile (the circle in the top-left corner)Tap My AccountTap 'Sign Out''Sign inOpen the Mondly appTap on your profile (the circle in the top-left corner)Tap 'Log in' Log in with your Mondly account

Question 3

If I forgot my password and I cannot sign in?

Accepted Answer

How to reset your passwordOpen the Mondly appTap on your profile (the circle in the top-left corner)Tap 'Log In'Tap 'Forgot your password?'Insert your email addressTap 'Reset your password

Question 4

How do I change my profile picture?

Accepted Answer

Change Profile PictureOpen the Mondly appTap on your profile (the circle in the top-left corner)Tap 'My Account'Tap your profile pictureChoose an action: 'Choose photo' or 'Take photo'Load your picture and tap 'Save'

Question 5

What to do if I change my phone and I do not want to lose my progress or purchase?

Accepted Answer

Your progress and purchase are both linked to your Mondly account.  If you want to access them on your new device, sign in with your Mondly account.

Question 6

How do I turn off notifications?

Accepted Answer

From my phone's settingsOpen the Settings app and tap 'Notifications'. Tap the app of which notifications you want to silence.

Question 7

Why my microphone is not working?

Accepted Answer

If the microphone is not working tryOpen the Settings app on your deviceScroll down and tap the Mondly appTurn on Speech Recognition (Microphone)Allow microphone permissions on iOSOpen SettingsTap PrivacyTap Microphone and Speech RecognitionAllow access to the Microphone

Question 8

What if you bought a subscription but do not have access to it?

Accepted Answer

Check that you are signed in with the Mondly account on which you bought the subscription.  If you bought the subscription through App Store, you always have the option of restoring it in the Mondly mobile apps.

Question 9

My progress is not synchronized on all my devices. What should I do?

Accepted Answer

To sync your progress, sign out of your Mondly account and sign back in on the device on which the progress is not displayed correctly.  You should also check if you have the same difficulty level on all connected devices.

Question 10

Why my app has no sound or pictures?

Accepted Answer

To do if you don't have sounds or picturesOpen the Mondly appOpen Settings - tap on the flag (top-left corner)Scroll down to ‘Download content’Tap ‘Download content’ and download the categories you’re interested in

Question 11

How do I access Mondly on my computer or laptop?

Accepted Answer

To access mondly on desktopGo to app. mondly.

Question 12

How do I access Mondly once I bought Premium?

Accepted Answer

Once you buy Mondly Premium, you must log in with the account you used to get your Premium subscription.  Regardless of the devices you’re using (Android, iOS or web), signing in will grant you access to the entire content while also keeping your learning progress on all devices at once.

Question 13

Why is my microphone not working on the Web app?

Accepted Answer

To do if microphone is not working on desktopYour microphone may not work on the web app because you did not allow app. mondly.

Question 14

How do I remove a language from the languages list?

Accepted Answer

On iOS or Android appsTap on the profile icon in the upper left cornerTap “Edit” on the languages cardRemove any language from the list by tapping on “x”On the WebAppClick on the flag icon in the upper left cornerClick on “Edit” on the languages cardRemove any language from the list by clicking on “x”

Question 15

How do I access the lessons offline?

Accepted Answer

In order to access the lessons offline, you must first download them using an internet connection.  Here’s how to do it:Tap on the profile icon in the upper left cornerScroll down to “Download content”Tap on any category you wish to download and access offlineRemember that you can download content on the iOS and Android apps but not on the web app.

Question 16

How do I review what I learned without redoing the lessons?

Accepted Answer

You can review what you’ve learned under the ‘Statistics’ tab or by accessing the ‘Word list' feature (the magnifying glass) available for almost all completed lessons.  To review all the content in one place, please access the ‘Statistics’ tab by following the instructions below:Open the Mondly appTap on the 3rd tab - 'Statistics’Tap on any colored node on the brain diagram and review the contentFor an in-depth review, you can also complete the Vocabulary lessons, available for the majority of the categories that Mondly offers.

Question 17

How do the conversations work?

Accepted Answer

To get the most out of Mondly's conversation feature, it's important to grant the app access to your microphone so that it can record your speech.  To do this, simply tap “OK” when prompted to grant microphone access.

Question 18

How do I turn off the sound effects in the main Mondly app?

Accepted Answer

If you want to turn off sound effectsTap on the profile icon in the upper left cornerScroll down to “Sound effects” and switch the toggle to offAlternatively, if you’re inside a lesson, you can tap on the three dots in the lower left corner to access the same menu and disable the sound effects.

Question 19

How do I turn off the sound effects in the Mondly Kids app?

Accepted Answer

Turn off sounds effects in Mondly KidsTap on the profile icon in the upper left cornerScroll down to “Sound effects” and switch the toggle to off

Question 20

How do I use auto-play voice, auto-check answer, or auto-continue?

Accepted Answer

Manage profile preferences by following the instructions belowFor Mondly appsOpen the Mondly appAccess ‘Settings’ by tapping on the flag in the top-left cornerTap ‘My account. ’Slide off for auto-play voice to increase the difficulty or turn it on to hear the native voices play automaticallySlide off for auto-continue/auto-check to have more time to check your answer or slide on to move after through the lessonsFor Mondly WebappAccess the Mondly webappClick 'Settings' on the top-right corner Tap ‘My account.

Question 21

What if I do not want to use the microphone?

Accepted Answer

You have the option to 'Skip microphone for now' in any lesson, except the Conversations.

Question 22

How do I change my sign-in email address?

Accepted Answer

Mondly AppsOpen the Mondly appAccess ‘Settings’ by tapping on the flag in the top-left cornerTap ‘My account’Tap on the email fieldEdit the field to the desired emailTap 'Save’WebAppAccess the Mondly website Click on ‘Settings’ in the top right cornerClick on the email fieldEdit the field to the desired emailClick 'Save’

Question 23

How do I change the name on the account?

Accepted Answer

Mondly appOpen the Mondly appAccess ‘Settings’ by tapping on the flag in the top-left cornerTap ‘My account’Tap the name fieldEdit the field to the desired nameTap 'Save'WebApp:Access the Mondly website Click on ‘Settings’ in the top right cornerClick on the name fieldEdit the field to the desired name Click 'Save’

Question 24

How do I unsubscribe from marketing emails?

Accepted Answer

Open an email from MondlyScroll down to the bottom of the emailFind You can update your preferences or unsubscribe from this list.Click ‘unsubscribe’ and uncheck all optionsClick on 'Update preferences'

Question 25

How do I add my friend to my Friends list?

Accepted Answer

If they have a Mondly accountOpen the Mondly appTap LeaderboardTap the Friends tabTap Add friendsType the email address they use on Mondly in the search fieldTap FollowIf they do not have a Mondly accountOpen the Mondly appTap LeaderboardTap the Friends tabTap Add friends Choose to invite your friend via Facebook or email

Question 26

How do I unfollow a friend?

Accepted Answer

Open the Mondly appTap on the 'Leaderboard' tab on the bottom of your screenTap on the 'Friends' tab at the topSearch for your friend and tap 'Unfollow' on their profile

Question 27

How can I check if my Premium purchase is active on my account?

Accepted Answer

You can access all the categories in Mondly. Open the Mondly mobile or access the web app and click/tap on the shopping cart icon in the main Mondly screen, lower-right corner.

Question 28

How do I delete my account?

Accepted Answer

If you're looking to delete your account, you have two options: direct account deletion through the Mondly mobile app or request deletion via our support team. 1.